01
D&R IST Services
Team Member — Technical Operations
Reston, VA / Remote
- Provision Microsoft 365 accounts, configure user access, and set up collaboration resources for team members and clients.
- Troubleshoot account, access, website-deployment, and other technical issues; research causes and document resolutions.
- Gather client technology requirements and research MFA, authentication, IAM, and Okta solutions.
02
Behaivior
Data Analyst Intern
Remote
- Used Python and SQL to clean, validate, and investigate datasets and identify technical and data-quality issues.
- Documented findings and troubleshooting steps and communicated results to technical and nontechnical stakeholders.
03
RSM
Mathematics Teacher
Herndon, VA
- Explain complex concepts clearly, adapt communication to individual needs, and resolve technology-related issues in remote and in-person settings.
04
ARC Math Academy
Mathematics Teacher / IT Support
- Provided frontline support for user accounts, login/password issues, browsers, devices, connectivity, access, and online learning platforms.
- Guided nontechnical users through troubleshooting and tracked issues through resolution.